Just For Jewelers: Visuals Sell! Use Images for Greater Impact and Sales Online

Who said “A picture is worth a thousand words?” I’m sure it was a wise internet marketer!  Words draw people into a website, after all text is the meat and potatoes of search engines. However, it’s what people see that will keep them on your site, pique interest in products, and familiarize them with your independent jewelry store.

Opt for Quality.  We’ve all seen websites where it’s obvious that a storefront was photographed with someone’s low-resolution phone camera. We’ve also seen product that is blurry or photographed at an angle that doesn’t fully show the design.  One of my pet peeves are people, interiors, and products photographed without proper lighting so shadows make them look foreboding or ominous. When using images, it pays to use high quality commercial photography provided either from your supplier or by hiring a freelance photographer.

Show Your Best. Your best may not be the most expensive piece in your store. Your best may not be something you’ve personally designed. Your best should always be the style and quality that represents the selection in your store.  For example, if you’re a silversmith who has made a couple of 14k gold pieces— these are probably not the best representations of your work. Or if you specialize in luxury watches, photos of earrings will only dilute your product line.

Post, Post, Post.  Photos of products don’t just live on websites anymore! Post a photo whenever there’s an opportunity.  If your local Chamber of Commerce is holding a town-wide event, post a photo of your product or store on the Chamber’s Facebook page. When you claim your location in an online business directory… post a photo(s).  When updating your own Facebook page post photos… they’ll show up in the band of photos at the top of your page, to keep the page looking refreshed. There are dozens of opportunities to post photos online, so fire up your computer and get ready to post.

Ask for Photos. It never hurts to ask for a photo opportunity because you can get a wonderful testament to your independent jewelry store and product. Why not ask to take a photo in your store when an engagement ring is purchased? Ask customers to post photos of their purchase gift wrapped, or when it’s opened, or on their wedding day.  If you sell religious jewelry, ask people to post their Bar Mitzvah or First Communion photos. Don’t miss out on making your customers part of the sharing online… just ask!

Tell A Story. Throughout the year you’ll be involved in events that can’t be described in just one photo, but call out for a series of photos or a video.  These are occasions when you can loosen up and use your digital camera or phone to take a series of pictures. Goldsmiths who are commissioned to make a custom piece of jewelry can photograph the process. Gem dealers who make special trips to acquire unique stones can photo the highlights of the trip. A designer jewelry trunk show becomes a story.  A Chamber event hosted in your store. There are probably several events that you take for granted, but would be of interest to your customers.

Engage your customers and prospects with photos. Share the fun and people will look forward to more! Want more? Click here to get Rare Gems: 5 Hot Web Marketing Tips Just for Jewelers. It’s our gift to you during Just for Jewelers Week.

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Just For Jewelers: Manage Your Jewelry Store’s Online Reputation

Simply stated, a jewelry store’s online reputation is based upon what customers (and even sometimes non-customers) post about you online.

Everyone has heard that phone books have gone the way of the Corvair, dial phones, and 8 track tapes. The new way to find a business is to search online. While a customer can find a business faster on the Internet, they also can find more information through reviews and ratings that can sway their decision to either use or pass on your business.

For example, a couple months ago I used the Internet to search for, find, and eventually use a new vet for my adopted dog. One vet I chose not to use had a website and a Facebook page that appeared in the search engines. A couple of reviews also appeared in the search results which had the most impact and actually undid all the goodwill of their beautiful and inviting website. A past customer posted a scathing review, describing in detail an experience they termed as “negligent.”  Other reviews were less than complimentary and it was an easy decision to keep looking until I found another vet.

A jeweler may have a gorgeous website that showcases fabulous diamonds and luxury watches, but if your customers aren’t happy, they will tell others and take a jab at your store by posting their dissatisfaction online. Here are three tips to manage your store’s online reputation.

Own Your Listings. There are hundreds of online directories, such as Yahoo!, Manta, Insider Pages, etc. Many of these sites are actively searching for and recording business information. If the site has listed a business, they often allow the business to “claim” that listing. If the business isn’t listed, they will allow the owner to post information.  Taking “ownership” of online listings allows you to be sure information is correct, post a photo of your store or product, and stay aware of reviews that get posted.

Check Review Sites. The new age of the smart phone has made the consumer comment and review process mobile…. They literally can love or pan your business from any location, at any time! At this time Yelp, Google Places, and Twitter are three of the hottest sites to use for posting reviews and comments. Check in to see what is being said about your store!

Ask for Reviews. It’s not crass to ask. The best way to get good reviews is to ask for them.  Like many things in business, you can’t do this enough. Ask when completing a sale or repair. Ask on your Facebook page. Ask in writing at the bottom of the sales receipt. Ask in follow up emails, postcards, or newsletters. And when you ask, don’t forget to tell them where you’d like to see the review. For example, “Jane, I’m so happy you love your engagement ring. Please leave a comment on Google Places.”  Make it easy when you can and include a link. Your online reputation counts because others see it online.

Make getting good reviews a part of your daily business plan. Want more? Click here to get 5 Extra Sharp Web Marketing Tips Just for Jewelers. It’s our gift to you during Just for Jewelers Week.

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Just for Jewelers: 25 Tweet Topics to Dominate Twitter

Mac and Cheese Marketing can help find Tweet topics for Jewelers. Twitter is a social media platform that offers a strong connection to a hip group of younger consumers who can become life-long customers. As your customer base ages, building relationships with younger people is crucial to keep your business thriving. Twitter delivers bite-size pieces of information multiple times a day. Your tweets can also drive traffic to your site by including a link that connects to a new blog post or a new inventory. To leverage this social media platform, write something that encourages twitter users to take action and learn more. So what do you talk about on twitter? Here are 25 tweet topics to capture attention and keep followers informed and engaged.

Tweet Topics for Jewelers

  1. New product lines added
  2. Arrival of new merchandise
  3. Sales and specials
  4. Trunk show announcements and descriptions
  5. New service added
  6. News about a designer you carry
  7. Celebrity news – who got engaged
  8. Celebrity news – who wore what designer on the red carpet
  9. Style trends for the season
  10. Trade show highlights
  11. New types of cuts or processes
  12. Special Events
  13. Gift suggestions for each holiday
  14. Facebook contests that encourage “Likes”
  15. Jewelry in the news (like the story on removing jewelry with Cadmium)
  16. Limited time offers
  17. Local community news
  18. News about charities you support
  19. News about the store owner or your employees
  20. Tips on jewelry care and repair
  21. Tips on what to know before purchasing jewelry
  22. Tips on insuring jewelry
  23. Current gold pricing if you buy gold
  24. Tips on diamond buying
  25. Upcoming holiday reminders

Almost anything you can imagine can be tweeted. Get creative. Be informative and entertaining. Engage your followers and share your knowledge. This is where showing off and tooting your own horn is a good thing for business.

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